Xfstech Solutions LLP is committed to providing a safe, secure, and compliant ecosystem for all Meelay users. If you have a grievance regarding data privacy, user conduct, or intellectual property, please follow the formal escalation mechanism below.
1. Grievance Officer Details
Legal Department, Xfstech Solutions LLP
Email: grievance@meelay.app
Address: Xfstech Solutions LLP, Kolkata, West Bengal, India
2. How to File a Grievance
To ensure a swift resolution, your email must include the following information:
- ✓ The exact nature of the complaint (e.g., Fake Profile, Data Privacy request).
- ✓ The Google Email ID associated with your Meelay account.
- ✓ Screenshots or evidence supporting the claim (if reporting a user).
- ✓ An explicit statement declaring that the information provided is accurate.
3. Resolution Timelines
As mandated by the IT Rules, 2021, our Grievance Officer operates under the following strict timelines:
24hrs
To Acknowledge
15days
To Resolve